Our Commitment

Compassionate Care in a Safe, Comfortable Environment

At Morton Plant Mease Health Care, there are two factors essential to achieving our mission - a shared commitment to quality and to customer service. We commit to being:

• Greeting you with a smile
• Introducing ourselves to you (name and role) and addressing you by your name
• Being courteous and professional
• Displaying a positive attitude in all interactions
• Living the values of the organization (trust, respect, dignity, responsibility and excellence)

Compassionate

• Being empathetic about your health care needs
• Actively listening to your questions and concerns
• Providing clear, concise and factual information
• Communicating in a caring and concerned manner
• Appreciating the value of diversity
• Being sensitive to the special needs of various cultures and ages

Safe

• Following policies and procedures to ensure your safety and comfort
• Ensuring that all work areas and equipment are in safe working condition
• Providing a clean and organized environment
• Washing hands before any patient contact
• Reporting any potential hazards
• Continuing education to maintain and improve skills and knowledge

Tell us about your visit
Your feedback is important to us. If you receive a patient survey in the mail, we encourage you to fill it out and return it in the envelope provided. Your comments help us know how well we met your expectations and how we can enhance the patient experience.